FAQs

Welcome to the Cherie Altea FAQ page. Here, you'll find answers to the most common questions about our Wooden Essentials, shipping, returns, payments, and more. If your question isn’t listed below, feel free to reach out to us at support@cheriealtea.com.

1. What products does Cherie Altea offer?

Cherie Altea specializes in premium-quality Wooden Essentials designed to bring natural elegance and durability into your home. Our collection includes handcrafted wooden items ideal for gifting, decoration, and everyday use.

2. When was Cherie Altea founded?

Cherie Altea was founded on August 14, 2019, with a mission to offer sustainable, timeless wooden products that reflect craftsmanship and quality.

3. What are your shipping times?

We offer fast and free shipping across all destinations in the United States.

  • Handling Time: 1–2 business days (Monday–Friday)
  • Transit Time: 3–5 business days (Monday–Friday)
  • Estimated Delivery Time: 4–7 business days, depending on your location
  • Order Cut-Off Time: 5:00 PM EST

4. Do you ship internationally?

Currently, Cherie Altea ships within the United States only. We are working on expanding to international markets in the near future.

5. Is shipping free?

Yes, shipping is completely free on all orders placed through our website. No minimum purchase required.

6. What is your return policy?

We offer a 30-day return window for both defective and non-defective items. All products must be returned in new condition.

  • Return Method: By mail
  • Restocking Fees: None
  • Return Shipping Costs: Covered by the customer unless the item is defective or damaged upon arrival
  • Refund Processing Time: Within 5 days of receiving your return

7. Do you offer exchanges?

Yes, we accept exchanges for products in new condition. Contact our support team to initiate an exchange process.

8. What if my item arrives damaged or defective?

If your item arrives damaged or is found to be defective, please contact us immediately at support@cheriealtea.com with photos of the product. We will arrange for a free replacement or a full refund, including return shipping.

9. What payment methods do you accept?

We accept a wide range of secure payment options:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • Shop Pay

All payment methods are available during checkout on our website.

10. How do I contact Cherie Altea?

You can reach us through the following channels:

We typically respond within 24 hours, Monday through Friday.

Have more questions? Explore our collection of Wooden Essentials or get in touch for personalized support. Thank you for choosing Cherie Altea — where nature meets craftsmanship.