FAQs

Welcome to Cherie Altea’s FAQs! Below you’ll find answers to our most common customer inquiries. If you can’t find the information you’re looking for, please don’t hesitate to reach out to us via email or phone.

1. What products does Cherie Altea sell?

Cherie Altea offers a curated selection of metal wall art that adds beauty and elegance to any space. Our pieces are designed to be both stylish and timeless.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

3. How long does it take to process and ship my order?

  • Processing Time: Orders are processed within 1-2 business days.
  • Delivery Time: Once processed, orders are delivered within 4-7 business days, depending on your location.

4. How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. If you need assistance, feel free to contact us at support@cheriealtea.com.

5. What is your return policy?

We accept returns within 30 days of receiving your order. Products must be in their original condition and packaging. To initiate a return, contact us by mail or phone:

Please note that customers are responsible for return shipping unless the item is defective or damaged.

6. How long does it take to receive a refund?

Refunds are processed within 10 business days after we receive and inspect your returned item. There are no restocking fees, and the full purchase amount will be refunded.

7. Can I exchange an item?

We do not offer direct exchanges at this time. If you would like a different product, you can return the original item for a refund and place a new order.

8. What if my item arrives damaged?

If your product arrives damaged or defective, please contact us immediately at support@cheriealtea.com or call +1 254-413-1846. We will arrange for a replacement or refund at no extra cost to you. Be sure to include photos of the damage to help us resolve the issue quickly.

9. Do you ship internationally?

Currently, we only ship within the United States and do not offer international shipping at this time.

10. How can I contact Cherie Altea?

You can contact us through the following methods:

We strive to respond to all inquiries within 24-48 business hours.

11. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and secure online payment methods. All transactions are processed securely.

If you have any other questions, don’t hesitate to reach out to us! We are here to help.