Privacy Policy

At Cherie Altea, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. We are committed to maintaining your trust and safeguarding your personal data with transparency and responsibility.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely through trusted third-party payment gateways)

Non-Personal Information

  • Browser type
  • Device information
  • IP address
  • Pages viewed and time spent on our site
  • Referral links

This information helps us process your orders, improve your experience, and enhance our website’s functionality and performance.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process orders and payments
  • To provide shipping and tracking updates
  • To send order confirmations and customer support responses
  • To personalize and improve user experience
  • To detect and prevent fraud or misuse of our services
  • To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Security

All payments on cheriealtea.com are processed through secure, PCI-compliant payment providers, including:

Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay

We do not store or have direct access to your complete credit card information. Your financial data is encrypted and handled by secure third-party payment processors.

4. Cookies and Tracking Technologies

Our website uses cookies to provide a better browsing experience, including:

  • Remembering your preferences
  • Analyzing website traffic
  • Enhancing website performance

You can manage or disable cookies through your browser settings, but doing so may affect certain features on our site.

5. Third-Party Services

We may use third-party services such as analytics tools, payment gateways, and shipping providers. These services only have access to the information necessary to perform their specific functions and are not permitted to use it for other purposes.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Request details about how your data is being used
  • Opt out of marketing emails (unsubscribe link included in all emails)

To make such requests, please contact us at support@cheriealtea.com.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal and tax obligations.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we learn that we have inadvertently gathered data from a child under 13, we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about this Privacy Policy or how your information is used, please contact us:

Thank you for trusting Cherie Altea. We are committed to protecting your privacy and providing a secure shopping experience for all customers of our Wooden Essentials.