Refund policy

At Cherie Altea, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not happy with your order for any reason, we are here to assist you. Please review our Return & Refund Policy below for all the details regarding how to return or exchange an item, the conditions for returns, and the process for refunds.

1. Return Eligibility

We accept returns on all products, both defective and non-defective, within 30 days of receipt. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in its original new condition.
  • The product must be returned with all original packaging and tags intact.
  • Returns must be made via mail to the address provided below.

Items that have been used or are returned in a damaged condition may not be eligible for a refund or exchange.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at support@cheriealtea.com within 30 days of receiving your order to notify us of your intent to return the product.
  2. Provide Details: In your email, include the following information:
    • Order number
    • Product(s) you wish to return
    • Reason for return (e.g., defective, incorrect item received, etc.)
  1. Return Instructions: Once we confirm your return request, we will send you detailed instructions on how to return the item, including the return address.

3. Return Shipping Costs

  • Defective or Damaged Items: If the product you received is defective or damaged, Cherie Altea will cover the return shipping costs.
  • Non-Defective Items: Customers are responsible for paying the return shipping costs if the item is being returned for reasons other than defects or damage. Return shipping costs are non-refundable.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria. If the item is approved for a refund, we will process your refund to the original payment method.

  • Refund Processing Time: Refunds are processed within 5 business days of receiving the returned product. However, please note that your bank or payment provider may take additional time to process the refund on their end.
  • Refund Amount: You will receive a refund for the full price of the product, excluding any shipping fees (unless the product was defective or damaged).

5. Exchanges

If you would like to exchange an item for a different product, please follow the same return process outlined above. Once we receive your returned item, we will issue a refund. You can then place a new order for the desired product.

Please note that we do not guarantee that the item you wish to exchange for will be in stock. We encourage you to check product availability before initiating the return process.

6. Restocking Fees

Cherie Altea does not charge any restocking fees for returns or exchanges. We strive to make the return process as easy and straightforward as possible for our customers.

7. Refunds for Gift Orders

If you received an item as a gift and wish to return it, we will issue the refund to the original purchaser. If the gift was purchased using a gift card or other promotional discount, a store credit may be issued instead of a refund.

8. Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, such as:

  • Custom or personalized items
  • Items marked as final sale
  • Items that have been used or are missing original packaging

Please contact us directly for further clarification if you are unsure about the return status of your item.

9. Order Cancellation

If you wish to cancel your order before it ships, please contact us immediately at support@cheriealtea.com. We will do our best to accommodate your cancellation request, but we cannot guarantee that orders can be canceled once they have been processed or shipped.

10. Contact Us

If you have any questions about our Return & Refund Policy, or if you need assistance with a return or exchange, feel free to reach out to our customer service team.

Cherie Altea
1961 E Shannon St
Gilbert, AZ 85295, USA
Email: support@cheriealtea.com
Phone: +1 254-413-1846
Website: https://cheriealtea.com

Thank you for shopping with Cherie Altea. We strive to ensure that every customer is satisfied with their purchase, and we’re here to help if you have any issues with your order.