Terms of Service

Welcome to Cherie Altea! These Terms of Service (“Terms”) govern your use of our website, located at https://cheriealtea.com, and your purchase of products from our online store. By accessing or using our site, you agree to comply with and be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, please do not use our website or make a purchase.

1. General Terms

Cherie Altea is a U.S.-based company founded on August 14, 2019, and we offer a variety of educational materials, including Montessori materials, sensory trays, play clips, educational boards, handmade figurines, and Christmas & holiday acrylics. We reserve the right to modify, suspend, or terminate our services at any time without prior notice. These Terms apply to all visitors, users, and others who access or use our services.

2. Ordering & Payment

Placing an Order

When you place an order on Cherie Altea, you are submitting an offer to purchase a product under the terms and conditions set forth here. All orders are subject to acceptance and availability.

Payment Methods

We accept the following payment methods at checkout:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All payments are securely processed through third-party payment processors. Your billing information must be accurate and complete for successful payment processing.

Order Confirmation

After you place an order, we will send you an order confirmation email with the details of your purchase. This email does not constitute an acceptance of your order, but simply confirms that we have received it.

3. Shipping & Delivery

Handling & Processing Time

  • Handling Time: 1–2 business days (Monday–Friday)
  • Order Cut-Off Time: 5:00 PM EST (GMT-05:00)
  • Transit Time: 3–5 business days (Monday–Friday)
  • Estimated Delivery Time: Delivery typically takes 4–7 business days, depending on the destination.

We offer free shipping on all orders within the United States. Delivery times are estimates and may vary depending on your location and other factors such as weather, holidays, and carrier delays.

Shipping Delays

While we strive to ensure timely delivery, Cherie Altea cannot be held liable for delays caused by shipping carriers or unforeseen circumstances.

4. Returns & Exchanges

Return Policy

We accept returns within 30 days of receiving your order. Items must be in new, unused condition with original packaging. To initiate a return, please contact us at support@cheriealtea.com. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We do not charge restocking fees for returns.

Exchanges

Exchanges are accepted for new items in original, unused condition. If you need to exchange a product, please contact us for assistance. Shipping costs for exchanges are the responsibility of the customer, unless the product is defective.

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method. Refund processing typically takes 5 business days after we receive the returned item. Please note that shipping fees are non-refundable.

5. Product Information & Availability

Cherie Altea strives to provide accurate product descriptions and images. However, we do not warrant that product descriptions, pricing, or availability are free of errors. All products are subject to availability and we reserve the right to limit quantities or refuse orders at our discretion.

6. Intellectual Property

All content on our website, including but not limited to product images, descriptions, logos, and designs, is the property of Cherie Altea and is protected by U.S. copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute our content without explicit permission.

7. User Conduct

By using our website, you agree to not engage in any activity that:

  • Violates any laws or regulations
  • Infringes on the rights of others
  • Interferes with the operation of the website
  • Harms, threatens, or intimidates other users or our company
  • Engages in fraudulent or deceptive practices

We reserve the right to suspend or terminate your access to our services if we believe your conduct violates these terms.

8. Limitation of Liability

To the fullest extent permitted by law, Cherie Altea shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our liability is limited to the purchase price of the products involved in the dispute.

9. Indemnification

You agree to indemnify and hold Cherie Altea, its officers, directors, employees, and agents harmless from any claims, damages, liabilities, or expenses arising from your use of the website or your breach of these Terms of Service.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use the website after such changes, you agree to be bound by the updated Terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States and the State of Arizona. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the courts located in Gilbert, Arizona.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Cherie Altea
1961 E Shannon St
Gilbert, AZ 85295, USA
Email: support@cheriealtea.com
Phone: +1 254-413-1846
Website: https://cheriealtea.com

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.