Return & Refund Policy

At Cherie Altea, customer satisfaction is at the heart of everything we do. We stand behind the quality of our Wooden Essentials and aim to provide a smooth, stress-free return and refund process. Please review our return and refund policy below for complete details.

1. Return Eligibility

We accept returns for both defective and non-defective products, provided the following conditions are met:

  • The item must be in new and unused condition
  • The return request must be made within 30 days of delivery
  • The product must be returned with all original packaging and accessories

If your item does not meet the above criteria, we reserve the right to decline the return or offer a partial refund.

2. How to Initiate a Return

To start a return, please contact us at support@cheriealtea.com with the following information:

  • Order number
  • Reason for return
  • Photos (if applicable, especially for defective or damaged items)

Our customer service team will provide return instructions, including the return mailing address and any additional steps.

3. Return Shipping Costs

  • If the item is defective or damaged upon arrival: We will cover the return shipping costs.
  • If the item is non-defective: The customer is responsible for the return shipping expenses.

We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you via email. If the return is approved:

  • A full refund will be issued to your original payment method
  • Refund processing time: Within 5 business days of receiving the return

Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

5. Exchanges

We gladly accept exchanges for products in new condition. If you received a damaged, incorrect, or defective item, we will send a replacement at no additional cost.

To request an exchange, contact our support team at support@cheriealtea.com within 30 days of receiving your order.

6. Non-Returnable Items

At this time, we only accept returns for items in brand-new condition. We do not accept returns for items that have been:

  • Used
  • Damaged due to misuse
  • Altered or customized
  • Returned beyond the 30-day window

7. Restocking Fees

There are no restocking fees for any return or exchange, regardless of the reason.

8. Shipping Policy Reference

All orders are shipped with free standard shipping. Please refer to our Shipping Policy for more details about order processing, delivery timeframes, and tracking.

9. Contact Us

If you have any questions or concerns regarding your return or refund, please don’t hesitate to contact us:

Our customer support team is available Monday through Friday to assist you.

Thank you for shopping with Cherie Altea. We appreciate your trust in our Wooden Essentials, and we are committed to ensuring your complete satisfaction with every purchase.