Return & Refund Policy

At Cherie Altea, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds. Please read our policy carefully to understand how returns are handled and how you can receive a refund.

1. Return Policy

We offer a 30-day return policy for all purchases. If you are not satisfied with your product, you may return it within 30 days of receiving your order. To initiate a return, please contact us by mail or phone:

Our team will provide instructions on how to return the item.

Eligibility for Returns:

  • Items must be in their original condition, unused, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

Please note that customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

2. Refund Policy

Once we receive and inspect your returned item, we will notify you via email that we have received your return. If the return is approved, your refund will be processed, and the credit will be applied to your original payment method within 10 business days.

Important Refund Details:

  • No Restocking Fee: We do not charge a restocking fee for returns.
  • Refund Time Frame: Refunds are processed within 10 business days of receiving the returned item.
  • Original Shipping Fees: Any original shipping fees (if applicable) are non-refundable unless the product was damaged or defective upon arrival.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item for a refund and place a new order for the desired product.

4. Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately at support@cheriealtea.com or +1 254-413-1846. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or defective item to expedite the process.

5. Non-Returnable Items

Certain items may not be eligible for returns, including:

  • Items marked as "final sale" or "clearance."
  • Gift cards or promotional items.

6. How to Initiate a Return

To start a return, simply contact us via email or phone:

Our support team will guide you through the return process and provide you with instructions on how to send the product back to us.

7. Contact Information

If you have any questions about our Return & Refund Policy, please feel free to reach out to us:

We are here to ensure that your experience with Cherie Altea is positive and satisfying.