Shipping Policy

Thank you for choosing Cherie Altea! We are committed to providing a smooth and efficient shipping experience. Please read our shipping policy below to understand how we handle orders, shipping, and delivery.

1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). After placing your order, you will receive an email confirmation with your order details. Once your order is processed, you will receive a shipping confirmation email with tracking information.

Please note that during peak seasons or due to unforeseen circumstances, processing times may be slightly delayed. We will notify you of any delays that may affect your order.

2. Shipping Costs

We are pleased to offer free shipping on all orders within the United States. There are no additional fees for shipping at checkout.

3. Delivery Time

Once your order has been processed, it will be delivered within 4-7 business days, depending on your location within the United States. Please keep in mind that delivery times may vary due to factors beyond our control, such as inclement weather, carrier delays, or holidays.

4. Shipping Destinations

At this time, we only ship within the United States. We do not offer international shipping.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number so you can monitor the status of your delivery. If you do not receive a tracking number or have trouble tracking your package, please contact us at support@cheriealtea.com for assistance.

6. Incorrect Shipping Information

Please ensure that your shipping address is accurate when placing your order. Cherie Altea is not responsible for shipments that are lost or delayed due to incorrect addresses provided by the customer. If you realize there is an error in your shipping information, please contact us immediately at +1 254-413-1846 or support@cheriealtea.com, and we will do our best to assist you.

7. Shipping Delays

While we strive to deliver your order within the stated time frame, there may be delays due to unforeseen circumstances such as weather, holidays, or carrier delays. Cherie Altea is not responsible for delays caused by the shipping carrier. In the event of a delay, we will notify you via email and keep you updated on the status of your delivery.

8. Lost or Stolen Packages

Cherie Altea is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If your package is lost or stolen, please contact the shipping carrier directly. However, we are happy to assist you in filing a claim if necessary.

9. Returns and Exchanges

If you are not satisfied with your purchase, you may return your item within 30 days of delivery. To initiate a return, please contact us via mail or phone:

We will provide you with instructions on how to return the item. Refunds are processed within 10 business days once we receive the returned product, and there is no restocking fee for returns.

10. Contact Information

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

Thank you for shopping at Cherie Altea. We appreciate your business and are here to make your experience as seamless as possible!