Shipping Policy

At Cherie Altea, we are committed to delivering your products in a timely and efficient manner. This Shipping Policy outlines the process, shipping options, delivery times, and important details related to shipping and delivery for all orders placed through our website https://cheriealtea.com.

By placing an order on our site, you agree to the terms of this Shipping Policy.

1. Order Processing & Handling Time

We aim to process and ship your order as quickly as possible. Here’s what you can expect:

  • Order Cut-Off Time: Orders placed before 5:00 PM EST (GMT-05:00) will be processed on the same business day. Orders placed after this time will be processed the following business day (Monday–Friday).
  • Handling Time: We typically process all orders within 1-2 business days (Monday through Friday). Orders may be delayed during high-demand periods or holidays.

Once your order is shipped, you will receive a shipping confirmation email with tracking details.

2. Shipping Rates & Free Shipping

We are pleased to offer free shipping on all orders within the United States.

We currently provide standard shipping for all orders, with no additional fees for delivery. The free shipping option is available for all eligible orders, and we do not impose a minimum purchase requirement to qualify.

3. Delivery Time

The total delivery time for your order is made up of handling time and transit time:

  • Handling Time: 1-2 business days (Monday–Friday)
  • Transit Time: 3-5 business days (Monday–Friday)
    • For all destinations within the United States, delivery time typically ranges between 4-7 business days.
    • The exact delivery time may vary depending on your location, the shipping carrier, and other factors beyond our control.

Estimated Delivery Time is provided at checkout based on your shipping address.

Please note that Cherie Altea does not guarantee exact delivery dates, as delivery times may vary depending on shipping carriers, weather, or other unforeseen events.

4. Shipping Carriers

We partner with trusted shipping carriers to ensure timely delivery of your order. These may include:

  • USPS (United States Postal Service)
  • FedEx
  • UPS

Once your order ships, you will receive a tracking number for your package, which you can use to monitor the status of your delivery.

5. Shipping Delays

While we strive to ensure timely delivery, Cherie Altea cannot be held responsible for delays caused by external factors such as:

  • Carrier delays
  • Weather conditions
  • Holidays or peak shopping seasons
  • Customs processing (for international shipments)

If your order is delayed due to an issue with the shipping carrier, we will work with them to resolve the issue. However, we cannot guarantee exact delivery dates or timeframes.

6. Shipping to P.O. Boxes

We currently do not ship to P.O. Boxes. Please provide a physical address when placing your order.

7. International Shipping

At this time, Cherie Altea only offers shipping within the United States. We are working to expand our shipping options in the future, but we do not currently ship internationally.

8. Order Tracking

After your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to follow your package's journey from our warehouse to your doorstep.

If you experience any issues with tracking or have questions about your shipment, please contact our customer service team at support@cheriealtea.com.

9. Shipping Address Changes

Please ensure your shipping address is correct before submitting your order. We are unable to make changes to your shipping address once the order has been processed and shipped.

If you notice an error in your shipping address after placing the order, please contact us immediately at support@cheriealtea.com. We will do our best to accommodate your request, but we cannot guarantee changes once the package has been dispatched.

10. Missing or Lost Packages

If your package is missing or lost, please reach out to us at support@cheriealtea.com for assistance. We will work with the carrier to investigate the situation and, if necessary, file a claim on your behalf.

Please note that Cherie Altea is not responsible for packages marked as delivered by the carrier. If a package is lost or stolen after delivery, it is the responsibility of the customer to resolve the issue with the carrier.

11. Returns & Exchanges

If you are not completely satisfied with your purchase, please refer to our Return & Exchange Policy for information on returning or exchanging items. We accept returns for both defective and non-defective products within 30 days of receipt, provided the items are in new, unused condition.

  • Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
  • Refunds are processed once the returned item is inspected and confirmed to be in its original condition.

12. Contact Us

If you have any questions about our shipping policy, need assistance with your order, or have concerns regarding delivery, please don't hesitate to contact us.

Cherie Altea
1961 E Shannon St
Gilbert, AZ 85295, USA
Email: support@cheriealtea.com
Phone: +1 254-413-1846
Website: https://cheriealtea.com

Thank you for shopping with Cherie Altea! We strive to provide an excellent shopping experience and efficient shipping service. We appreciate your business and are here to assist you with any inquiries regarding your order.