Shipping Policy

Thank you for choosing Cherie Altea, your trusted destination for premium Wooden Essentials. We are committed to delivering your order quickly, securely, and reliably. This Shipping Policy outlines how and when your order will be processed and shipped.

1. Shipping Destinations

Cherie Altea currently ships to all locations within the United States. At this time, we do not offer international shipping. We are working toward expanding our reach to serve customers globally in the near future.

2. Order Processing & Cut-Off Time

  • Order Cut-Off Time: 5:00 PM EST (GMT-05:00), Monday through Friday
  • Handling Time: 1–2 business days (Monday to Friday)

Orders placed after the cut-off time will be processed the next business day. Orders placed over the weekend or on public holidays will be processed on the next available business day.

3. Estimated Delivery Time

  • Transit Time: 3–5 business days (Monday to Friday)
  • Total Delivery Time: 4–7 business days, depending on your location

Delivery timelines are estimates and may vary slightly due to factors such as shipping destination, weather conditions, and courier schedules.

4. Shipping Costs

We proudly offer free standard shipping on all orders, with no minimum purchase required. This applies to all domestic shipments within the United States.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress until it reaches your doorstep.

If you do not receive tracking information within 48 hours of placing your order, please contact us at support@cheriealtea.com.

6. Shipping Carriers

We partner with reliable and trusted shipping carriers to ensure timely and safe delivery of your order. The specific carrier used may vary based on your location and delivery requirements.

7. Delays and Address Accuracy

While we strive to meet all estimated delivery windows, occasional delays may occur due to:

  • Weather-related disruptions
  • Courier delays
  • Incorrect or incomplete shipping information

Please ensure all shipping information is accurate at checkout. Cherie Altea is not responsible for delays or lost shipments due to incorrect addresses provided by the customer.

8. Damaged or Lost Packages

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us immediately. We will work with the shipping carrier to investigate and offer a resolution, which may include a replacement or full refund.

9. Questions or Support

For any shipping-related inquiries or support needs, our customer care team is ready to help. Reach us at:

We appreciate your trust in Cherie Altea. Our mission is to ensure your Wooden Essentials arrive safely and promptly, so you can enjoy the craftsmanship and quality we proudly stand behind.